CAN I GET A REFUND FOR CANCELED SHOWS?
Unfortunately, due to significant and ongoing financial challenges caused by COVID-19 cancellations, we are not able to offer cash refunds for tickets at this time. Your tickets can be exchanged for a voucher for a future performance or credited to your account as a tax-deductible donation. We sincerely apologize for the frustration we know the lack of refunds may cause.
CAN I GET A REFUND FOR BRIGHT STAR OR MURDER ON THE ORIENT EXPRESS? WHAT HAPPENS TO THOSE TICKETS?
Your seats will be automatically transferred to the corresponding new date (1st Fridays, 2nd Saturdays, etc.). We will provide an update on new dates by early November. Please also review your tickets, which will be mailed out prior to the season opening. Once you recieve your new dates, season members can exchange any dates that don't work for you, free of charge.
I FILLED OUT THE FORM. WHY HAVEN’T I RECEIVED A RESPONSE?
Your request should be processed within 7 business days, at which time you will receive an automated confirmation email detailing the action taken on your tickets. If you don't see that email within 7 days, please check your spam folder. If you still don't see your confirmation, please contact the Box Office.
WILL CHARLESTON STAGE MAKE IT THROUGH THIS?
Yes. Your support and the extremely difficult decisions we are making right now will ensure that we are able to return and delight audiences for years to come. Some of these measures include furloughing 19 out of 29 staff members for several months, reducing the pay of remaining staff members and making other unfortunate, but necessary, budget cuts.
WHAT CAN I DO TO HELP?
Your support at this time is extremely important and deeply appreciated. If you wish to support Charleston Stage through these challenges, consider donating the cost of your ticket or donating to our Curtain Up Fund. You can also purchase a gift certificate to redeem for a future production when sales open by clicking here.